Shipping & Delivery
What are the shipping and handling costs?
This depends on the quantity of product ordered, the total weight, and where we’re shipping to. Currently, we are running a promotion where if you order more than $50 USD worth of items, we are offering FREE delivery to ALL locations.
Where do you ship?
We ship worldwide, including P.O. boxes and APO FPO/DPO addresses.
What company is used for shipping orders?
Orders are shipped from our factory in HongKong or China via US couriers.
Certain items are prohibited by some shipping carriers. If your order contains these items for the shipping carrier you selected, we will re-route your order via another carrier to ensure it safely arrives. This may require additional shipping time.
What is the order processing timeline?
After we receive your order, we conduct Quality Control checks and testing in order to ensure the product’s quality prior to shipment.
Processing time varies depending on the specific product, with the average processing time being approximately 4 business days; however, it can also be affected by the item’s stock status. If your order includes popular items experiencing stock availability issues, the order can take between 5-10 business days to process.
A NOTE ON HOLIDAY ORDERS:
As the holidays approach, we expect increased order loads and therefore longer processing and shipping times. If you plan to order from us for the holidays, please place your order as early as possible to ensure it arrives on time. We cannot be held responsible for late orders!
If you have any issues receiving your order, feel free to contact us
How long does delivery take?
Your order should arrive within 1-4 weeks but can take as long as 6 weeks for delivery.
We ship orders on Monday to Friday during office hours only. We do not operate on public holidays. We always aim to post your order as quickly as possible, but there might be some delays – especially for best selling items! Your patience is appreciated.
Shipping times will be affected during public holidays. Heavy order quantities are expected, causing a delay in processing and shipment as we work quickly to fulfill all orders as soon as possible, and couriers limit their operations at these times. This is outside our control. If you do plan to place an order for the holidays, please order as early as possible to ensure it arrives on time. We cannot be held liable for late delivery times. Normal service resumes immediately after each holiday.
All estimated/typical delivery times are derived from real-world data collected from past orders. They are approximate times for reference only.
|The United States||2-4 Weeks|
|The United Kingdom||2-8 Weeks|
There is a 1-5 day processing period prior to shipping. Your order should be delivered within 1-4 weeks following order confirmation. If you have any issues receiving the order feel free to contact us
WILL I RECEIVE A TRACKING NUMBER?
A shipping confirmation email with your tracking number will be emailed to you within 7 days once available.
How can I track my order?
A tracking number will be provided to you in your Shipping Confirmation email. You may use the number and track your order at:
WHY HAVE I NOT RECEIVED ANY ORDER CONFIRMATION DETAILS?
Oftentimes this is because you have accidentally entered your email wrong. Throughout the process, we will send out 2 emails, an order confirmation, and a shipping confirmation email. If you believe you may have entered your email wrong please contact us via [email protected] and we will fix it for you.
Also, please check your SPAM folder to see if your confirmation email was sent there.
It may take a few days following order shipment before the tracking number becomes active on the courier’s system. If the information has not appeared on the courier’s website, please try again later.
How do I exchange, refund or return my order?
Basic guidelines for exchanges and returns are listed below. Please refer to our Refund & Return Guidelines for more information.
Any items(s) purchased online that you don’t love may be exchanged or returned.
Merchandise returned within 7 days of receiving will be refunded to the original form of payment.
Merchandise returned after 7 days may be exchanged or refunded in the form of a merchandise credit.
A purchase that was made with a gift card will be refunded in the form of merchandise credit.
Original shipping and handling fees are non-refundable.
Offers are subject to adjustments due to returns, cancellations, and exchanges.
If you received a damaged, defective, or wrong item, contact us at:
I ORDERED 2+ ITEMS, BUT ONLY RECEIVED ONE… WHERE’S MY ORDER?
We have a large assortment of products stocked in different fulfillment centers around the world. When you order multiple items at a time, they may be shipped separately so they get to you faster. You may receive one item before the next. So don’t panic if you don’t receive all of your items at once…be sure they are on their way 🙂 Do check with us via email [email protected]
WHY IS THE PRICE SHOWN ON THE PACKAGE DIFFERENT FROM WHAT I PAID?
Prices revealed from your respective package might be different from what you have paid but please do not worry! Usually what our fulfillment center would do is to mark extremely low prices or mark the items as gifts altogether. This is to prevent tariffs/custom import duties being incurred on your end as for certain countries these additional charges are extremely costly.
WHAT HAPPENS IF I AM NOT AT HOME DURING DELIVERY?
Anyone at home can receive the package on your behalf. If no one is at home, the postman will leave a collection slip and you will have to proceed to the post office to collect your package. Or they will simply call you at the phone number you left with us.